FAQs
Delivery and Returns
Delivery
For UK customers, all our orders are sent Royal Mail Signed For 1st Class (£10). This includes a box where stated on the product listing.
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Worldwide delivery is also available, price calculated at checkout.
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Please be aware that the buyer is responsible for any import duties or taxes. Westland Collectables takes no responsibility for these charges.
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Returns
Please contact us if in the unlikely event that you feel you need to return an item. All items must be returned within 28 days in the same condition it was posted out to you and in the box provided.
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Returns are at the cost of the customer. Returns must be via Royal Mail with registered post only for insurance purposes and tracking.
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A refund will be made once the item has been received back to Westland Collectables and providing the item condition is exactly as it was sent out to you. Monies will be reimbursed within 5 working days of return.
How to care for your vintage jewelry?
Vintage jewellery requires special care to maintain its original beauty. We recommend cleaning your jewellery with a soft cloth and avoiding exposure to water and harsh chemicals. For more information on how to care for your vintage jewellery, please contact us.
How to determine your ring size
Not sure what your ring size is? We recommend using a ring sizer or visiting a local jeweller to get an accurate measurement. If you have any questions, please contact us and we will be happy to assist you.